Select the permission level you want to assign for each section: Calendar, Tasks, Inbox, Contacts, Notes. Select the user who will work with the shared mailbox (use Ctrl-click to select multiple names) and click on Add > OK. Action 1: Delegate AccessĬlick on Account Settings > Delegate Access. Please consider, however, that once the process below is completed, permissions might not be available in real time to the user, since permission replication over the whole infrastructure might take a while. There are two main actions the mailbox owner will need to take in order to provide another user with access to the shared mailbox. With the exception of the mailbox owner, anyone else who needs to access the additional mailbox (and configure it on his Outlook profile) must be granted the correct permissions. Once configured, the shared mailbox will be automatically available in the left folder pane in Outlook.ĭelegate access to shared mailbox for another user Type the email address or name of the shared mailbox, then click OK. In Outlook, go to File > Account Settings > Account Settings. Depending on the infrastructure Office 365 is relying on, a shared mailbox added using a different method than the one shown below might not work as expected, or might produce error messages. You should keep in mind, however, that there are different methods to do this. Once your shared mailbox account is ready (created either on Active Directory on-premises or on Azure Active Directory) you can proceed by adding it to your Outlook profile. Add an additional shared mailbox in Outlook In this article, you will learn how to configure a shared mailbox in Outlook and what to do if the shared mailbox is not synchronizing properly.

Share Outlook calendar information: Multiple users can plan and view work shifts and/or holiday time.

Monitor and send email from a centralized account: For example, Handle customer email inquiries: Numerous users within the organization can share the responsibility for monitoring the mailbox and answering queries.

Want to see how a Sherweb partnership sets you up for success right from the start? Unlock the entire journey with our Partner GuideĪmong the most common advantages of using shared mailboxes include these abilities: Essentially, a shared mailbox acts as a centralized service allowing many people to work in a synchronized manner. They permit performing a wide range of coordinated activities with a team. Every member is able to read and send email messages to and from the shared mailbox itself. A shared mailbox is accessible by multiple users, all of whom are granted specific access permissions.

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